Perhaps the highlight of the day was resolving the twice-paid-for corned beef from Cub. Earlier this week, I called the bookkeeper at Cub. She quickly accessed our receipts, reviewed them, and confirmed, "We owe you a credit." So today, we went into the store to get the credit applied to our card. The customer service representative (CSR) on duty was the same one who had originally made the charge and had assured Joe that everything was correct when he had questioned him about it.
Joe was a bit apprehensive about dealing with the same CSR again, but when we approached the register to explain the situation, the CSR surprised us. "Yes, I remember this," he said, "I'm so glad you came in while I’m here so I can apologize. I’m really sorry for the mistake." He quickly processed the credit and added, “Next time, I’ll make sure to separate the return from the recharge to avoid any confusion.” We reassured him, "No worries—we’re not perfect either, and we’re just happy it’s all been resolved."
Later, one of our neighbors stopped by with a question about a Facebook Messenger notification she had received that made her feel uncomfortable. After seeing the message, I completely understood why—it was from someone impersonating my account (though Facebook insists there’s no duplicate account in my name). The message claimed she was eligible for financial assistance to cover food needs and asked for personal information to "complete her application."
Although the message used my name, it lacked a photo of me and led to a link with someone else’s name. I’m so relieved she came to me first and didn’t fall for the scam. We ended up having a nice visit, drinking tea, eating Girl Scout cookies, and sharing photos of our newest grandson with her. As the mom of four (her youngest being about 20 months old), she totally understands the excitement of a new baby!
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