At the end of January, we set up a Ting monitor in our home—a service that tracks our home's electrical flow to identify potential fire hazards. This service was offered to us through our homeowner's insurance with State Farm. The Ting device, mobile app, and monitoring are all provided at no cost because we're insured through State Farm. We get a weekly email with a report on the monitored electrical flow. Today, we received a Fire Hazard Detected alert.
Just a few minutes after I got the notification from the Ting app, I also received an email from Whisker Labs. As I was heading to find Joe so he could call them, our phone rang—it was Jake, our Ting Fire Safety Engineer. After about 30 minutes of patiently working with Jake, we figured out that my desktop computer was causing the arcs. Unplugging it immediately brought the arc readings back to normal. I plugged in my laptop, and there was no issue. Jake let me know they'd keep our ticket open and run a special monitoring program over the next 24-48 hours to make sure everything stays fine.
If we hadn’t been able to resolve the issue over the phone, Whisker Labs would have sent out an electrician to check things out (at no charge) and would cover up to $1,000 for repairs if necessary—without it counting as an insurance claim.
Big thanks to Jake at Whisker Labs and State Farm!
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